Monday, May 16, 2011

Don't Shop Here!

Yeah, so it's been a while, but I've been busy. Time for a mega rant.

I bought a pair of shoes on Famous Footwear's website, I have a rewards card for that store since they had a decent one back in KS. I had to create an account to use the rewards card.


I get the account created, and see my shoes still in the cart, and click to purchase, and it says my cart is empty. What?! Fine. So I go back and add the exact same shoes to my cart again and make the purchase. Then I leave the house to run errands.

I get home and find 2 confirmation emails waiting for me. Huh? Yep, 2. Apparently, when I thought the order hadn't gone through because it said it didn't go through, it actually went through. And once the order is being "processed" you can't cancel it. Not online anyway. Yeah. Last thing I want at this point is to have to call someone and probably be on hold forever. I sent an snarky email to customer service.

Their response was to tell me how to return them. Gee, you are so helpful.

So, with a plan to immediately return a pair to the store, I wait. They got here today. Not bad. Took 6 days.

Mind you, this is 2 pairs of the exact same shoe. Same size, same color. I get 2 different sized boxes. I open the smaller one and find a shoe box that fits snugly in there with a packing slip. The boots are still all packed with paper and crap, like they are brand new.

The second box is bigger, the shoe box moves around a little, and they have those air pocket packing things. The shoe box looks a little squished. The tissue and cardboard stuffing is not in the boots, one boot is unzipped, and they look just generally tossed back in the box. Like someone else tried them on or returned them. Couldn't they at least repackage them nicely? And one of those stupid silica gel packs popped open, so I had tiny beads rolling around that had to be collected and thrown away before the dog got one. Then, to top it all off - NO PACKING SLIP.

That's right, there was absolutely no packing slip in the second box. Thank god I had one in the first box so I can return the stupid things! Of course I'm keeping the ones that look brand new and unworn.

So yeah. Not ever buying shoes from Famous Footwear's website. Ever. Never ever. They make me angry.

I am however excited to wear my new boots.

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